Solution Two: Check for critical updates, patches, and firmware Reconnect the printer power cord, if necessary, and then press the Power button to turn on the printer. Wait for them to completely turn back on. Turn on any routers and any other network devices.
Press the Power button to turn off the printer. Turn off any routers and network devices. Hold the Shift key down, and then click or tap Shut down. Move the mouse cursor or touch and hold the top-right or bottom-right of the screen to activate the Charms Bar. Press the Power button to turn on the printer. 'An error occurred while communicating with scanning device' or 'There is no computer connection' message is displayed. On the product control panel, touch Copy, and then touch Black.Load plain white paper in the input tray.Remove any originals from the scanner glass.Reconnect the power cord to the rear of the product, and then press the Power button to turn on the product.Dry the scanner glass thoroughly with a clean, dry cloth or chamois to prevent spotting, and then dry the white underside of the scanner lid.Spray the cloth with the glass cleaner and wipe the scanner glass and the white scanner lid backing with the dampened cloth.Press the Power button to turn off the product, and then disconnect the power cord from the product.
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If you need to know how to remove the scanner glass to thoroughly clean it, check out this guide. To resolve this issue, clean the product. If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. Solution two: Clean the All-in-One and print a blank copy
If the product does not turn on by itself, press the Power button to turn it on. Reconnect the power cord back into the wall outlet. Plug the power cord back into the wall outlet. Unplug the power cord from the wall outlet. With the product turned on, disconnect the power cord from the rear of the product. Press the Power button to turn on the product. Use the following steps to reset the product to resolve this issue. If there is static interference, or loose connections with the product, this can result in bands or lines in the copy or scan output. If copy or scan does not look like original Close the door, plug in the power cable and power on the printer. Now open the cartridge access door and gently remove any last paper stuck in the printer. Without opening the cartridge access door, lift up the tray above where the paper was and check for any jammed paper there. Make sure that the duplexer is firmly attached. Insert the two pegs on the left side of the duplexer into the left side of the product, and then gently push the duplexer into place. Gently pull any jammed paper out of the duplexer. Hold the duplexer in front of you, and then press the tabs on both sides of the duplexer to open it. Use both hands to pull out any whole sheets of paper to avoid tearing them. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Push the right side of the duplexer to the left, and then pull out the duplexer. Remove the two-sided printing accessory (duplexer) from the rear of the product. Turn the product around to access the rear of the product. 
Press the Power button to turn off the product.Remove any loose paper from the feed tray, but do not pull on any jammed or stuck paper.You can purchase the specific ink cartridge you need at this website.Īlways turn off the power before attempting to remove a jam, and always try to remove jams from the back of the printer before trying the front.
The carriage returns to the right side of the printer.
Repeat these steps to replace other cartridges, if necessary. Press down on the cartridge until it clicks firmly into place. With the cartridge contacts facing the printhead, slide the cartridge into the appropriate slot as indicated by the color-coded icons on the cartridge and in the printhead. Twist the orange cap counter clockwise to snap it off. On the new cartridge, pull the orange pull-tab straight back to remove the plastic wrap. To release the old cartridge, press the tab on the front of the cartridge, and then remove it from the slot. Wait until the carriage is idle and silent before continuing. The carriage moves to the center of the printer. Wait until the printer is idle and silent before continuing. Press the Power button to turn on the printer, if it is not already turned on. Follow these steps to replace the cartridges.
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