Our outlets location: Products warranty period will be according to the Invoice issued date. By visiting our outlets direct, it will be faster and easier as our technicians can test the product on the spot.
#LOGITECH G PRO GAMING HEADSET WEIGHT VERIFICATION#
You are required to bring along the invoice for verification purposes.
#LOGITECH G PRO GAMING HEADSET WEIGHT SOFTWARE#
Physical damage and software issues is not covered under warranty.Ĭustomer can also opt to walk-in to any of our Klang Valley outlets to request for exchange or warranty services. Customer can choose to send and pick-up repaired product at ALL IT outlets to avoid delivery fees. The return of the repaired product to customer will also be at customer own cost. To claim warranty, customer needs to send the product to any of our retail outlets or ALL IT online store office address located at Puchong, Selangor at his / her own cost. After 1st year, warranty handling fee will be charged. For item more than 1 year, we will cover warranty service for 1st year only. Warranty Policy All sales are considered final, no refund will be entitled.ĪLL IT’s warranty policy is in accordance with the terms and conditions of its respective suppliers.ĪLL IT will provide warranty service for delivery to (and from) the manufacturer’s Service Centre based on supplier/principal’s given period - 3 or 6 months, 1 year, or more than 1 year. The ONE-to-ONE Exchange of Products period will be according to the Invoice issued date. Please note that certain products such as: Projectors, Monitors, Software, Tablets, Smartphones, Apple Products, Branded Desktops, Notebooks, Printers and Consumables (eg Ink Cartridges or Toners) are not available for a One-to-One exchange and must be sent to the manufacturer's' service centre for any warranty service. Only certain products with a manufacturer's defect are entitled to a ONE-to-ONE exchange (subject to availability of stock) ** We shall not be liable to any losses or damages in the event of delay or failure of delivery caused by the courier service provider.Please refer to this link for more information and detail about our Shipping Policy -> Įxchange Policy ONE-to-ONE Exchange of Products within 14 Days is applicable for Online transactions. The delay maybe due to cut off date set by our courier service provider or overcapacity. Christmas, Chinese New Year & Hari Raya), online order received are not guaranteed to arrive on time. We will ship out the pre-order item, the moment the item arrived.Pre-order may also be delayed subject to processes/approval from Malaysian Customs Department.**Kindly be informed that due to festive season (eg. For Pre-Order We may not be able to guarantee the estimated shipping date for Pre-Order item. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only. For East Malaysia It usually takes between 5-7 working days (Monday to Friday) for goods to arrive at your destination. For Peninsular Malaysia It usually takes between 3-5 working days (Monday to Friday) for goods to arrive at your destination. Shipping Time All orders are delivered through our designated carrier. Failure to collect the order within the 90days time frame will result in the forfeit of the order and with no refund. * Self pickup order must be collected within 90 days from the purchase date. Shipping Policy Shipping Address We currently only provide shipping within Malaysia (Peninsular Malaysia, Sabah and Sarawak.)Please note that, the shipment delivery lead time and self pickup lead time will start on the next working day after your purchase Self-Pickup You can choose to collect your purchases at our Low Yat Plaza, Digital Mall, IOI City Mall & MyTown Shopping Centre outletOnce the order is ready for collection, we will send you an SMS message or email notification or Phone call.* Self Pickup hours will be subjected to change due to public holiday and ALL IT's company events.* Please Inspect purchase item during self pickup, ALL IT will not be liable to any damage or missing item once customer leave the outlet.
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